After that, I reinstalled the software and now it works as it did originally and just as it should. After updating firmware on both the headset and the BT300, confirming that it worked EXACTLY as it should on another computer and telling the guy that I knew it wasn't the adapter, we uninstalled the Spokes software and I ran a registry clean with CCleaner and Eusing and then rebooted. I'll be checking on this thread to see if something interesting comes up! In our case, we thought it to be something to do with the fact that we had 4 of them running in a small area. That ended up working, but the issue occured again later. In the end we ended up sending it back and getting a new one. Unfortunately, no luck for me on that one. And I'm sure the plantronics tech told you, as he told us, that the sets are plug and play, which would make you think you could just wipe out the driver, reconnect it, and it would work. I can't begin to tell you how many different ways we tried to fix it, including removing drivers, adding plantronics monitoring software, redoing all the voip settings, etc. One time, my base was ringing to somebody else's headset. The weird thing about it is that I would steal one of my colleagues' headsets, attach it to my computer, and it would work great (until it decided to disassociate again)! Said colleague would come back, use the headset, and it would work on their computer. Not really a solution, but we use plantronic headsets as well and there came a point when my computer would randomly reject the base. The Plantronics support guy said you don't need the Spokes software to make the adapter work, just to monitor it and adjust settings. So I know it's an issue with my computer, not the adapter. When I plug this into a different computer with the Spokes software, etc on it, it works fine. The guy from Plantronics, Joey, was most patient and tried to be helpful but didn't have any ideas outside of what I had already tried. I know it's a driver issue but aren't sure where to look or what to do. It used to show, in the picture, that where is says USB Audio as Plantronics BT300. I can see in the Spokes software it is paired but I tried uninstalling and reinstalling it in device manager (the BT300) but what's weird is that it shows as connected before it even finishes installing the driver. The second BT300 I have since given to a friend. My existing BT300 will pair the device but I can't get sound through it. Well, the problems all began after I plugged a second BT300 into my computer. I have a BT300 I use to pair my headsets to my computer. This could be as simple as a file copy or importing a registry file.I just got off the phone with Plantronics support, who was, as always, very nice and helpful except they were not able to fix my problem. Note: If the settings are consistent between stations you may be able to copy the config. ProcMon can also help identify which registry keys and values are being looked at. If you filter it properly you can determine which files the application is touching either on start or when you make a configuration change. This might help you find anything that changed after you made the change. Compare the 2 files via some file comparison tool, like BeyondCompare or WinMerge. ![]() Export the registry, make a configuration change, export the registry again to a different file.Settings and/or configuration files may be in the program files folder or under the user profile app data folders. If the settings are in the registry I'd start looking under HKLM:/ & HKCU:\Software\Plantronics. Try and figure out how the application stores its settings, Registry, XML, ini file etc.? PowerShell can work with any of these, but you need to answer this question before knowing what direction to go it. Keep in mind they may have already considered this scenario, and may have other suggestions. ![]() If available, you can also call their support and simply ask. Obviously, documentation is another good place to look. Look through the program files to see if there's any kind of command line utility for this sort of thing.
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